License Issues – Layer 2 GmbH

Error Examples:

If you notice issues relating to the license file not being recognized, stuck in Shareware Mode, or if you are only getting 25 items processed. There are also a couple of errors for this that may appear in the logs or UI:

Invalid license installed: The current version 'x.x.x.x' of the product 'CloudConnector' has not been licensed.

License is invalid: The current version 'x.x.x.x' of the product 'CloudConnector' has not been licensed. The application is running in shareware-mode.

Troubleshooting Steps:

Invalid License Installed/Application is Running in Shareware-mode

This error appears when the wrong version of the license is installed as compared to the application. For example, if a version 8 license is being used but version 9 Cloud Connector is installed, it will report a warning in the logs. To fix this you need to install the version of the license that matches their application version. If they do not have a newer license file, you should reach out to sales@layer2solutions.com for assistance in getting the license file upgraded.

Getting Shareware Mode after Upgrading

Similar to Invalid License Installed above. You may have upgraded to a "major" version without also upgrading the license file. The license file for the older version are not compatible with the new one (for example, a v8 license will not work with v9). In this case you should reach out to sales@layer2solutions.com for assistance in getting the license file upgraded.

Getting Shareware Mode with Certain Users

Two or more users cannot use the same instance of Cloud Connector at the same time due to how the license works. The first user will get the license and the second-plus user will get invalid license errors/Shareware-mode. Only one user can use the license at a time.

Personal Edition Issues

Personal Edition only allows using ONE connection file. If you have more than one and try to run a sync, it will give the following error:

Following error(s) occured while executing action 'Run Now'Your edition 'Personal' is limited to 1 connection(s), but there are currently 'X' connections installed. Please remove any additional connections from the connections folder or delete. You will find a backup of the sample connections using the application's Start menu.

To fix this, the user needs to do as the message says and move/remove the extra connection files.

Process Cannot Access... Errors

An error occurred during the installation of the license: The process cannot access the file because it is being used by another process. License could not be installed.

This can occur when the BackEnd service is trying to access the license file at the same time as trying to update it. Stop the Layer2 Cloud Connector BackEnd Service, and then manually copy the productkey.xml file into the license folder (C:\ProgramData\Layer2 Cloud Connector\License). Then restart the Connection Manager (which will trigger a restart of the BackEnd service). The new license should now be loaded.

If not, then check the file with a tool like Sysinternals "Handle" to see which process has a lock on it.