In some cases, it is required to perform a clean install that involves removing all traces from previous installations. In this case please perform the following steps:
- Go to Programs and Features in the control panel. Uninstall any copies of the Cloud Connector present in the list.
- Check to see if the folder C:\Program Files\Layer2 Cloud Connector exists – if so, delete it.
- Check to see if the folder C:\Program Files (x86)\Layer2 Cloud Connector exists – if so, delete it.
- Go into the windows registry:
- Back up the whole registry before editing.
- Look for both of these keys. If they exist, delete them.
i. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MMC\SnapIns\FX:{854178d2-a7fa-482e-90ab-66712b9c65dd}
ii. HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\MMC\SnapIns\FX:{854178d2-a7fa-482e-90ab-66712b9c65dd}
- Reboot the host machine.
- Run the installer using this command from a command line opened as “Run as Administrator” – please correct <path to installer> to point to the directory you have the setup file in:
msiexec /i "C:\<path to installer>\Setup.msi" /L*V "C:\CC_install.log"
• If the installation works properly, you can then delete the resulting logfile.
• If the installation does not work properly, then send the resulting log file to us for review.