Error Example:
Cause:
In the past, we have encountered this error with customers who were using the Cylance Protect Software.
Resolution:
If you are using this security solution or any other comparable one, you need to disable the service for your host machine for the installation process.
In case this doesn’t help, please capture the installation process log-wise with the MSI installation log option being activated. You can enable this option via command line:
msiexec /i "C:\MyPackage\Example.msi" /L*V "C:\log\example.log"
Example:
C:\Users\Administrator\Desktop\Cloud Connector>msiexec /i
"C:\Users\Administrator\Desktop\Cloud Connector\Setup.msi" /L*V "C:\example.log"
Please send the log file to support@layer2solutions.com and we will get back to you after analysis of the logs.